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Privacy Policy

Aitkens operates aitkens.co.nz and may operate other websites. Aitkens is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and those providing contact information. In addition, Aitkens is opposed to unauthorized commercial email delivery, otherwise known as spam. If you have any questions or concerns regarding this Privacy and Spam Policy, or to report spam abuse, please send an email to belynda@aitkens.co.nz. It is Aitkens’ policy to respect your privacy regarding any information we may collect while operating our websites.

HOW YOUR PERSONAL INFORMATION MAY BE USED:
Aitkens collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Aitkens purpose in collecting non-personally identifying information is to better understand how Aitkens visitors use its website. From time to time, Aitkens may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Aitkens also collects potentially personally identifying information like Internet Protocol (IP).
Aitkens may use your personal information in the following ways:

  • To operate and maintain the website
  • To send you promotional information, such as newsletters.
  • Each email newsletter will provide information on how to opt-out of future mailings by unsubscribing
  • To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts
  • To respond to your comments or inquiries To provide you with user support
  • To track and measure website performance
  • To process payment for purchases you make through Aitkens
  • To protect, investigate, and deter against unauthorized or illegal activity
  • To review the effectiveness of our marketing programs and analyse other general demographic trends
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials

Aitkens does not rent or sell your personally identifiable information with third parties. We may, however, share your information with third parties when we are authorized to share such information.
Third-party service providers: Aitkens may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy.
Opt in: Aitkens uses Active Campaign for opt in options.
Tracking: Aitkens uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking: Google Analytics.
Remarketing: Aitkens uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, Aitkens uses custom audiences based on emails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:
Newsletters: Aitkens uses Active Campaign as its email service provider. Active Campaign collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters. You may view Active Campaigns privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each email.
Aitkens collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Aitkens purpose in collecting non-personally identifying information is to better understand how Aitkens visitors use its website.
From time to time, Aitkens may release non-personally identifying information in the aggregate, e.g. by sharing results from an Aitkens Facebook marketing campaign.

GATHERING OF PERSONALLY IDENTIFYING INFORMATION:
Certain visitors to Aitkens websites choose to interact with Aitkens in ways that require Aitkens to gather personally identifying information. The amount and type of information that Aitkens gathers depends on the nature of the interaction.
Those who engage in transactions with Aitkens are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Aitkens collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Aitkens.
Aitkens does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

AGGREGATED STATISTICS:
Aitkens may collect statistics about the behavior of visitors to its websites. Aitkens may display this information publicly or provide it to others. However, Aitkens does not disclose personally identifying information other than as described below.

PROTECTION OF CERTAIN PERSONALLY IDENTIFYING INFORMATION
Aitkens discloses potentially personally identifying and personally identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Aitkens behalf or to provide services available at Aitkens websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Aitkens websites, you consent to the transfer of such information to them.

Aitkens will not rent or sell potentially personally identifying and personally identifying information to anyone. Aitkens discloses potentially personally identifying information only in response to a subpoena, court order or other governmental request, or when Aitkens believes in good faith that disclosure is reasonably necessary to protect the property or rights of Aitkens, third parties or the public at large.

If you are a registered user of the Aitkens website and have supplied your email address, Aitkens may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what is going on with Aitkens and our products or services. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Aitkens takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.

COOKIES:
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Aitkens uses cookies to help Aitkens identify and track visitors, their usage of Aitkens website, and their website access preferences. Aitkens visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Aitkens websites, with the drawback that certain features of Aitkens websites may not function properly without the aid of cookies.
Aitkens uses cookies:

  • To recognise your computer or device and greet you each time you visit our website, without bothering you with a request to register or log-in
  • To keep track of products or services you view, so that we can send you news about those products or services
  • To operate our websites efficiently with a high level of functionality
  • To measure the effectiveness of our marketing initiatives
  • To learn about customer preferences so that we can present customers with web content and advertising that is relevant to them
  • To measure the number of advertising referrals we have received to our websites from other websites
  • To produce data on web traffic and customer web activity through our website

BUSINESS TRANSFERS:
If Aitkens or substantially all of its assets were acquired, or in the unlikely event that Aitkens goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Aitkens may continue to use your personal information as set forth in this policy.

RIGHTS RELATED TO YOUR PERSONAL DATA:
Opt-out: You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at belynda@aitkens.co.nz to be removed from our mailing list.
Access: You may access the personal information we have about you by submitting a request to belynda@aitkens.co.nz.
Amend: You may contact us at belynda@aitkens.co.nz to amend or update your personal information.
Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to belynda@aitkens.co.nz. Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law.

CHILDREN’S INFORMATION:
Aitkens does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that Aitkens has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at belynda@aitkens.co.nz and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY:
Aitkens is strongly opposed to spam. We will only send emails to users that have explicitly requested to receive an email from Aitkens.
Examples may include:
Opt-in subscribers to the Aitkens Newsletter
Users that complete a contact form
All communication will be related and relevant to what you have requested.

WEB LINKS:
Occasionally, Aitkens contains links to other sites. Please be aware that Aitkens is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This Privacy and Spam Policy applies solely to information collected by Aitkens.

Credit Account Application

Please complete all sections. Fields marked * are required.

Coffee Preference

Customer Type *

Customer Details

Account Terms

Business Details

Directors / Owners / Trustees

If more than two, please contact us with additional details.

(1) Director / Owner

(2) Director / Owner

Trade References

Please provide companies that are willing to provide trade references.

Reference 1

Reference 2

Reference 3

Terms & Conditions of Trade

Please read the full terms and conditions before signing below.

1. Definitions

1.1 "Contract" means the terms and conditions contained herein, together with any quotation, order, invoice or other document or amendments expressed to be supplemental to this Contract.

1.2 "Aitken & Co" means Aitken & Co Limited, its successors and assigns or any person acting on behalf of and with the authority of Aitken & Co Limited.

1.3 "Customer" means the person/s, entities or any person acting on behalf of and with the authority of the Customer requesting Aitken & Co to provide the Services, and: (a) if there is more than one Customer, is a reference to each Customer jointly and severally; (b) if the Customer is a partnership, it shall bind each partner jointly and severally; (c) if the Customer is part of a trust, shall be bound in their capacity as a trustee; and (d) includes the Customer's executors, administrators, successors and permitted assigns.

1.4 "Goods" means all Goods or Services supplied by Aitken & Co to the Customer at the Customer's request from time to time.

1.5 "Price" means the Price payable (plus any GST where applicable) for the Goods as agreed between Aitken & Co and the Customer in accordance with clause 4 of this Contract.

2. Acceptance

2.1 The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for Goods, or accepts Delivery.

2.4 The Customer acknowledges that the supply of Goods on credit shall not take effect until the Customer has completed a credit application with Aitken & Co and it has been approved with a credit limit established for the account.

2.5 In the event that the supply of Goods requested exceeds the Customer's credit limit and/or the account exceeds the payment terms, Aitken & Co reserves the right to refuse Delivery.

2.6 Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 226 of the Contract and Commercial Law Act 2017.

3. Change in Control

3.1 The Customer shall give Aitken & Co not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer's details. The Customer shall be liable for any loss incurred by Aitken & Co as a result of the Customer's failure to comply with this clause.

4. Price and Payment

4.3 Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by Aitken & Co, which may be: (a) on order placement; or (b) for credit account holders, twenty (20) days following the end of the month of the date of any invoice/s and/or statement; or (c) the date specified on any invoice; or (d) failing any notice to the contrary, the date which is seven (7) days following date of any invoice furnished to the Customer.

4.5 The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by Aitken & Co, nor to withhold payment of any invoice because part of that invoice is in dispute.

4.6 Unless otherwise stated the Price does not include GST. The Customer must pay GST at the same time and on the same basis as the Customer pays the Price.

6. Delivery

6.5 Aitken & Co's estimated time for Delivery is between three (3) to seven (7) days from confirmed receipt of the Customer's order and/or payment, which may be increased by one (1) or two (2) days for rural areas. Any time or date given by Aitken & Co is an estimate only. The Customer must still accept Delivery even if late.

7. Risk

7.1 Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.

7.4 Aitken & Co is not responsible for any loss or damage to the Goods in transit. The Customer must lodge a claim with the carrier within twenty-four (24) hours of the date of receipt of the Goods.

8. Title

8.1 Ownership of the Goods shall not pass until: (a) the Customer has paid Aitken & Co all amounts owing; and (b) the Customer has met all of its other obligations to Aitken & Co.

8.3 Until ownership passes, the Customer is only a bailee of the Goods and must return the Goods to Aitken & Co on request. The Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value.

9. Personal Property Securities Act 1999 (PPSA)

9.1 Upon assenting to these terms and conditions the Customer acknowledges that these terms and conditions constitute a security agreement for the purposes of the PPSA, and a security interest is taken in all Goods supplied.

9.2 The Customer undertakes to: (a) sign any further documents and/or provide any further information which Aitken & Co may reasonably require to register a financing statement on the Personal Property Securities Register; (b) indemnify Aitken & Co for all expenses incurred in registering a financing statement; and (c) not register a financing statement in favour of a third party without the prior written consent of Aitken & Co.

10. Security and Charge

10.1 In consideration of Aitken & Co agreeing to supply the Goods, the Customer charges all of its rights, title and interest in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions.

11. Defects, Returns and Warranties

11.1 The Customer shall inspect the Goods on Delivery and shall within seven (7) days notify Aitken & Co of any alleged defect, shortage in quantity, damage or failure to comply with the description, order or quotation.

11.2 Returns will only be accepted provided that: (a) the Customer has complied with clause 11.1; (b) Aitken & Co has agreed in writing to accept the return; (c) the Goods are returned at the Customer's cost within ten (10) days of Delivery; and (d) the Goods are returned in the condition in which they were delivered with all packaging material.

11.3 Aitken & Co may, in its absolute discretion, accept non-defective Goods for return, in which case handling fees of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs may be charged.

13. Default and Consequences of Default

13.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due at a rate of two and a half percent (2.5%) per calendar month (compounding monthly at Aitken & Co's sole discretion) after as well as before any judgment.

13.2 If the Customer owes Aitken & Co any money the Customer shall indemnify Aitken & Co from and against all costs and disbursements incurred in recovering the debt including legal costs on a solicitor and own client basis, collection agency costs, and bank dishonour fees.

14. Cancellation

14.3 In the event that the Customer cancels this Contract or Delivery, the Customer shall be liable for any and all loss incurred (whether direct or indirect) by Aitken & Co as a direct result of the cancellation (including, but not limited to, any loss of profits).

15. Privacy Policy

15.3 The Customer authorises Aitken & Co or Aitken & Co's agent to: (a) access, collect, retain and use any information about the Customer (including name, address, D.O.B, occupation, driver's licence details, electronic contact details, previous credit applications, and credit history) for the purpose of assessing the Customer's creditworthiness or for the purpose of marketing products and services; and (b) disclose information about the Customer to any other credit provider or credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer.

15.5 The Customer shall have the right to request from Aitken & Co (by e-mail) a copy of the Personal Information retained by Aitken & Co and the right to request that Aitken & Co correct any incorrect Personal Information.

16. General

16.2 These terms and conditions shall be governed by the laws of New Zealand and are subject to the jurisdiction of the Christchurch Courts of New Zealand.

16.7 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.

16.8 Both parties warrant that they have the power to enter into this Contract and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this Contract creates binding and valid legal obligations on them.

I agree that if I am a director/shareholder (owning at least 15% of the shares) of the Customer I shall be personally liable for the performance of the Customer's obligations under this contract.

Declaration & Signature

I certify that the above information is true and correct and that I am authorised to make this application for credit. I have read and understood the Terms and Conditions of Trade of Aitken & Co Limited above and agree to be bound by these conditions. I authorise the use of my personal information as detailed in the Privacy Act clause therein.

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